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Support calls are managed
by our dedicated Support Helpdesk. When phoning in with a support
query, the Helpdesk will ask for brief details. Once the support
query has been logged, a unique call reference number will be
provided. Queries may also be logged via email, where clients
will then be sent a call reference number by return email.
Once a call is logged, the query may be dealt with immediately
on the telephone or passed to the relevant department. All calls
will be reviewed and prioritised by a senior consultant, and
responded to within the terms of our standard support contract.
Critical events will be escalated.
Should clients wish to update a support query, or seek a progress
report, having the call reference number to hand will assist
the Helpdesk and improve the response time.
Once a call has been logged, a number of individuals may be
at hand to help and it will be passed to the most relevant person
available at the time.
The Helpdesk is available from Monday – Friday, 9am –
5pm (excluding public and local holidays).
Telephone number: 08450 204 204
(local rate call).
Email: support@telescheduler.com
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